Privacy Policy

1. Scope and who we are

This Privacy Policy applies to personal information handled by Garage Door Seneca through garagedoorseneca.com, phone calls and text messages, estimate requests, scheduling, and the garage door, opener, commercial door, and driveway gate services we provide.

In this policy, “we,” “us,” and “our” refer to Garage Door Seneca. “You” refers to a website visitor, prospective customer, customer, property owner, authorized contact, or other person who communicates with us. Personal information means information that identifies, relates to, describes, or could reasonably be linked with a person or household. It does not include information that has been aggregated or deidentified so it cannot reasonably be linked to you.

This policy does not replace the privacy terms of a separate platform or business that you use to find or contact us, such as a search engine, review site, social network, manufacturer, financing provider, or home-service marketplace. Those companies govern their own handling of your information.

2. Information we collect

Information you provide

Depending on how you interact with us, you may provide:

• Contact details, such as your name, phone number, email address, and preferred way to reach you.
• Property and service details, such as a street address or city, property type, requested service, equipment or door information, photographs, and your description of a problem or project.
• Scheduling and transaction details, such as appointment availability, estimates, approvals, invoices, payment status, warranty information, and service history.
• Communications, including the content of calls, text messages, emails, website form submissions, reviews, feedback, and other messages you send us.
• Payment information. If you pay electronically, a payment processor may collect card or bank information directly. We generally receive transaction details, such as the amount, date, payment method, and payment status, rather than full card numbers.

Please do not place highly sensitive information in the free-text estimate form, including Social Security numbers, financial account credentials, medical information, door access codes, alarm codes, or unrelated information about another person.

Information collected automatically

When you visit the website, our hosting, security, and network providers may automatically process limited technical information, such as your IP address, browser and device type, operating system, referring page, pages requested, approximate location derived from an IP address, request time, and diagnostic or security events. This information is typically collected in server logs and is used to deliver the site, maintain reliability, prevent abuse, and investigate errors or security incidents.

Information from other sources

We may receive information from a person who refers you or is authorized to act for you; property managers, tenants, contractors, manufacturers, warranty administrators, payment processors, review platforms, advertising or lead-generation services, and publicly available sources. If you give us information about another person, you represent that you are authorized to do so and that we may use it as described here.

3. How we use personal information

We may use personal information to:

• respond to questions and estimate requests;
• identify the requested service, assess a job, prepare or revise an estimate, and communicate about pricing;
• schedule, confirm, reschedule, and complete appointments;
• provide repairs, installations, inspections, maintenance, warranty support, and customer service;
• send service-related calls or text messages, including appointment, technician arrival, estimate, invoice, and follow-up messages;
• process payments, maintain accounting and tax records, collect amounts due, and prevent fraud;
• maintain service history and warranty records for the property or equipment;
• operate, troubleshoot, secure, and improve the website and our business processes;
• measure the effectiveness of our services and request optional feedback or reviews;
• protect customers, technicians, property, our business, and the public;
• comply with law, licensing, insurance, recordkeeping, legal process, and enforceable agreements; and
• establish, exercise, or defend legal claims and resolve disputes.

We may combine information collected through different interactions for these purposes. We may also use aggregated or deidentified information for lawful business purposes and will not attempt to reidentify it unless permitted by law.

4. When we disclose personal information

We may disclose personal information in the following circumstances:

• Service providers. Vendors may process information for website hosting and security, form delivery, communications, scheduling, customer management, payment processing, accounting, document storage, analytics we may adopt, and other operational support. They are permitted to use information for the services they provide to us and as otherwise allowed by law.
• People involved in the service. We may share job details with technicians, property owners, tenants, property managers, contractors, manufacturers, distributors, warranty administrators, insurers, or other parties as reasonably needed to quote, coordinate, or complete work.
• At your direction. We may disclose information when you ask us to, authorize us to, or intentionally use a feature that requires disclosure.
• Legal, safety, and rights protection. We may disclose information when we reasonably believe it is required by law, subpoena, court order, insurance requirement, or legal process, or is appropriate to prevent harm, investigate fraud or misuse, protect property, enforce an agreement, or protect legal rights.
• Business changes. Information may be reviewed, transferred, or disclosed as part of due diligence, financing, reorganization, sale, merger, acquisition, or transfer of some or all of the business, subject to appropriate confidentiality protections where required.

We do not sell personal information for money, rent customer lists, or share personal information for cross-context behavioral advertising. We also do not disclose phone numbers or text-message consent to third parties for their own marketing. If our practices materially change, we will update this policy and provide any choice or notice required by applicable law.

5. Cookies, analytics, and online tracking

At the time this policy was last updated, this website does not intentionally use third-party advertising cookies or third-party analytics tools. Our hosting and security providers may still use server logs, network signals, or similar technical mechanisms that are necessary to deliver the website, balance traffic, detect malicious activity, and maintain security.

Because we do not currently sell personal information or use it for cross-context behavioral advertising, the website does not offer a separate “Do Not Sell or Share” link. Browser-based “Do Not Track” signals do not have a single, consistently applied industry standard. Where applicable law requires us to recognize an opt-out preference signal, such as Global Privacy Control, we will treat a valid signal as required.

If we later add analytics, advertising, session replay, or other tracking technologies, we will update this section and provide consent or opt-out controls when required.

6. Calls and text messages

If you give us a phone number or contact us by phone or text, we may call or text you to respond to your request and communicate about an estimate, appointment, technician arrival, service, invoice, warranty, or closely related follow-up. Message frequency varies. Standard message and data rates may apply.

Consent to receive texts is not a condition of purchasing services. You may opt out of text messages by replying STOP. You may reply HELP for help or call us at (864) 973-0180. An opt-out applies to the phone number used and may not prevent us from contacting you by another permitted method about an active appointment, payment, safety issue, or legal obligation.

We do not use website estimate requests as consent for unrelated third-party marketing. If we introduce recurring promotional texts, we will request any separate consent required by law.

7. Data retention and security

Retention

We retain personal information for as long as reasonably necessary for the purpose it was collected, including to respond to a request, provide and document service, administer warranties, maintain tax and accounting records, collect amounts due, comply with licensing or insurance requirements, prevent fraud, resolve disputes, and establish or defend legal claims. Retention periods vary by record type and legal requirement. When information is no longer reasonably needed, we may delete, destroy, or deidentify it.

Security

We use reasonable administrative, technical, and physical safeguards appropriate to the nature of the information and our operations. However, no website, transmission, storage system, or security measure is guaranteed to be completely secure. Please use care when sending sensitive information and call us if you believe a communication claiming to be from us is suspicious.

8. Your privacy choices and rights

You may:

• choose not to submit the website form and call us instead;
• ask us to update or correct contact or service information;
• opt out of text messages as described above;
• unsubscribe from promotional email, if offered, using the link in the message;
• decline optional review or feedback requests; and
• contact us with a privacy question or concern.

Depending on where you live and subject to legal exceptions, you may have rights to request access to, correction of, deletion of, or a portable copy of personal information; to obtain information about certain disclosures; to opt out of certain targeted advertising, sales, sharing, or profiling; to restrict or object to certain processing; or to appeal a denied request. We will honor these rights when they apply to us.

To make a request, call (864) 973-0180 and state that you have a privacy request. We may ask for information reasonably necessary to verify your identity and locate relevant records. An authorized agent may submit a request where permitted by law, but we may require proof of authorization and verification of the consumer’s identity. We will not discriminate against you for exercising a privacy right granted by applicable law.

We may deny or limit a request when permitted by law, including when we cannot verify it, must retain information to complete a transaction or meet a legal duty, need it for security or legal claims, or when the request would adversely affect another person’s rights.

9. Children, external sites, and location of processing

Children’s privacy

The website and our services are intended for property owners, tenants, managers, and other adults arranging property services. They are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website. If you believe a child has submitted personal information, please contact us so we can review and delete it as appropriate.

External websites and services

The website may link to map, review, manufacturer, financing, social media, or other external services. A link does not mean we control or endorse the external service’s privacy practices. Review its privacy policy before providing information.

United States processing

We operate in South Carolina, and information may be processed and stored in the United States by us and our service providers. If you access the website from another country, its privacy protections may differ from those in your location.

10. Changes to this policy and how to contact us

We may update this Privacy Policy to reflect changes in our services, technology, vendors, legal obligations, or information practices. We will post the revised policy here and change the “last updated” date. If a change materially affects how we use information already collected, we will provide additional notice or seek consent when required by law.